From the course: Wireless Networking: Advanced Troubleshooting
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The network troubleshooting methodology
From the course: Wireless Networking: Advanced Troubleshooting
The network troubleshooting methodology
- [Instructor] In this course, we're going to get into some very advanced Wi-Fi troubleshooting and advanced terminology. But all good network engineers need to start with the most obvious reasons why Wi-Fi isn't working as expected. So we'll take a look at the methodology of troubleshooting as we move from the most obvious to most advanced troubleshooting solutions in this course. The troubleshooting methodology was developed by engineers at Cisco. So let's take a look at this more closely. Defining the problem may be more difficult than you might think. Mainly because users don't know anything more than it's broken and it needs to be fixed. You'll need to ask leading questions to non-technical users to pinpoint the issue. Once you know a problem such as the internet is down for specific people in a certain area, then you can gather details such as when did it happen, or if it includes all applications that use the internet, or just a specific one. When we consider probable causes…
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