From the course: UX Foundations: Usability Testing
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Think-aloud protocol and minimal questions
From the course: UX Foundations: Usability Testing
Think-aloud protocol and minimal questions
- Once you are in the room with the participant, almost every interaction you have with them should follow a script. That may sound strange considering you hope to see interesting new behaviors from your participants, but there's a difference between seeing those behaviors and reacting to them. I've already mentioned that you should use a script for the introductory part of the study to make sure you cover all the important points. But what does a moderator do after these opening formalities? My advice to you is don't do anything. In most usability studies, I tend to use the think out loud protocol, that is, I ask participants to think out loud as they go through the tasks they're performing for me. This removes the need for most questions you might feel like asking. Any question you ask interrupts the participants' concentration and might even make them change their behavior. For instance, if you were to ask which…
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