From the course: UX Foundations: Usability Testing
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Capturing metrics on the impact of usability testing
From the course: UX Foundations: Usability Testing
Capturing metrics on the impact of usability testing
- By now, you're already sold on the idea of doing usability testing. However, there will most likely be other people in your company who aren't so sure. That's why if you want good job security, it's important to keep track of the changes that were implemented as a result of user testing. Even more importantly, you want to track how much money those changes potentially saved the company. It's hard for anyone in the organization to argue against a process that saves money and makes the product better. Tracking this isn't too hard, you just have to extrapolate from your usability test findings to your whole user population. For instance, if you found that a usability fix saved an average of 10 minutes or a certain proportion of help desk calls, those figures have dollar values associated with them. Extrapolating to the whole user population and turning the figure into dollars per year is likely to yield some…
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