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ServiceNow: Basic Administration Preview

ServiceNow: Basic Administration

With Shane Chagpar Liked by 1,483 users
Duration: 1h 46m Skill level: Intermediate Released: 2/24/2020

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Course details

The ServiceNow platform can help IT teams boost customer satisfaction, decrease manual errors, and generally work smarter by leveraging the power of machine learning. Interested in learning how to use ServiceNow to build and manage workflows in your organization? In this course, instructor Shane Chagpar helps you get started by stepping through the fundamentals of administering the popular platform. Shane details how to configure and manage key applications, including the Service Catalog and the Configuration Management Database (CMDB). Plus, he explores how to best approach automation, access control rules, scripting, working with a knowledge base, and more.

Skills you’ll gain

Meet the instructor

Learner reviews

4.7 out of 5

1,252 ratings
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  • Donna Gibeault Donna Gibeault

    Donna Gibeault

    Revenue Cycle Management Services

    2/5 April 24, 2025
    This is the same version of Service now.
    Helpful · Report
  • Ajay Singh Choudhary Ajay Singh Choudhary

    Ajay Singh Choudhary

    IT Operations Management | SIAM | IT Service Management | Transiton Knowledge Manager | ITIL | Customer Success Manager

    4/5 January 21, 2025
    Thanks, Learning never stops !! Tool which has everything at once place, still improving.
    Helpful · Report
  • Eric Wells, MBA Eric Wells, MBA

    Eric Wells, MBA

    Project and Change Leader | Veteran | Energy and Technology Sectors | Digital Transformation | Process Optimization

    5/5 January 9, 2025
    Yes, I would recommend
    Helpful · Report

Contents

What’s included

  • Practice while you learn 1 exercise file
  • Test your knowledge 5 quizzes
  • Learn on the go Access on tablet and phone

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