Salesforce Business Analyst Cert Prep
With Emily Call and Jeremy Call
Liked by 116 users
Duration: 8h 15m
Skill level: Beginner + Intermediate
Released: 4/11/2025
Course details
Dive into your preparations for the Salesforce Business Analyst certification exam with this comprehensive course. Salesforce consultant Emily Call shows you how to effectively gather requirements, map business processes, and engage with stakeholders. Learn about the details of user story creation, acceptance criteria, and definition of done to ensure efficient project delivery. Explore different process mapping methods such as journey mapping, detailed process mapping, and universal process notation. Equip yourself with the skills to create functional requirement specifications and perform rigorous user acceptance testing. Gain insights into making go/no-go decisions and establishing trust with clients and stakeholders. Whether you're aiming for career advancement or looking to improve your organization’s Salesforce implementation, this course provides practical knowledge and strategies to help you succeed.
Skills you’ll gain
Earn a sharable certificate
Share what you’ve learned, and be a standout professional in your desired industry with a certificate showcasing your knowledge gained from the course.
-
Showcase on your LinkedIn profile under “Licenses and Certificate” section
-
Download or print out as PDF to share with others
-
Share as image online to demonstrate your skill
Meet the instructors
Learner reviews
4.3 out of 5
The overall rating is calculated using the average of submitted ratings. Ratings and reviews can only be submitted when non-anonymous learners complete at least 40% of the course. This helps us avoid fake reviews and spam.
-
5 star 67% -
4 star 0% -
3 star 33% -
2 star 0% -
1 star 0%
Contents
-
-
(Locked)
Introduction to discovery26s
-
(Locked)
What is discovery?6m 47s
-
(Locked)
Journey mapping4m 55s
-
Build a journey map11m 14s
-
(Locked)
Engaging stakeholders8m 7s
-
(Locked)
Centers of excellence4m 25s
-
(Locked)
Documentation4m 12s
-
(Locked)
Overview of elicitation techniques2m 42s
-
(Locked)
Whiteboarding4m 52s
-
(Locked)
Interviews4m 26s
-
(Locked)
Observation4m 35s
-
(Locked)
Requirements workshop3m 32s
-
(Locked)
Surveys3m 30s
-
(Locked)
Create a dev org2m 43s
-
(Locked)
Salesforce health check2m 49s
-
(Locked)
Customer discovery: Key terms not covered thus far2m 15s
-
(Locked)
Customer discovery practice question walkthrough3m 58s
-
(Locked)
-
-
(Locked)
Introduction to collaboration with stakeholders51s
-
(Locked)
Trust5m 43s
-
(Locked)
Developing a positive relationship2m 52s
-
(Locked)
Influencing styles8m 39s
-
(Locked)
Sales enablement4m 12s
-
(Locked)
Content strategy7m
-
(Locked)
Responsible, accountable, consulted, and informed (RACI)5m 29s
-
Demos2m 49s
-
(Locked)
Demo strategies3m 23s
-
(Locked)
Capability models2m 29s
-
(Locked)
Improving user adoption4m 51s
-
(Locked)
Stakeholder analysis5m 18s
-
(Locked)
Enterprise analysis2m 37s
-
(Locked)
Strategy analysis2m 4s
-
(Locked)
Stakeholder wheel1m 45s
-
(Locked)
Collaboration with stakeholders: Key terms not covered so far5m 41s
-
(Locked)
Collaboration with stakeholders practice questions4m 36s
-
(Locked)
-
-
(Locked)
Introduction to business process mapping38s
-
(Locked)
Process mapping4m 14s
-
(Locked)
Detailed process map5m 23s
-
(Locked)
Diagramming essentials4m 55s
-
(Locked)
Vision, values, methods, obstacles, and measures (V2MOM)11m 24s
-
(Locked)
Universal process notation12m 7s
-
(Locked)
Suppliers, inputs, process, outputs, and customers (SIPOC)6m 32s
-
(Locked)
Value stream10m 57s
-
(Locked)
Entity relationship diagraming3m 35s
-
(Locked)
Gap analysis4m 10s
-
(Locked)
Business process-mapping key terms not covered thus far3m 12s
-
(Locked)
Business process-mapping practice question walkthrough4m 48s
-
(Locked)
-
-
(Locked)
Introduction to requirements40s
-
(Locked)
Agile development strategies16m 46s
-
(Locked)
Scrum11m 35s
-
Kanban7m 7s
-
(Locked)
Jobs to be done5m 5s
-
(Locked)
Brainstorming3m 36s
-
(Locked)
Document analysis3m 14s
-
(Locked)
Focus group4m 16s
-
(Locked)
Interface analysis7m 37s
-
(Locked)
Prototyping4m 46s
-
(Locked)
Questionnaires4m 18s
-
(Locked)
Setup Audit Trail3m 6s
-
(Locked)
Functional requirement specification6m 29s
-
(Locked)
System requirement specification4m 6s
-
(Locked)
Statement of work6m 10s
-
(Locked)
Minimum viable product4m 55s
-
(Locked)
Requirements: Key terms not covered thus far4m 20s
-
(Locked)
Requirements practice question walkthrough4m 25s
-
(Locked)
-
-
(Locked)
Introduction to user stories41s
-
(Locked)
Basics of user stories3m 58s
-
(Locked)
Components of a user story7m 28s
-
(Locked)
Acceptance criteria5m 21s
-
(Locked)
Definition of done3m 48s
-
(Locked)
Acceptance criteria vs. definition of done2m 37s
-
(Locked)
Practice writing user stories10m 11s
-
Git and other version-control software8m 32s
-
(Locked)
User stories: Key terms not covered thus far1m 6s
-
(Locked)
User stories practice question walkthrough4m 40s
-
(Locked)
-
-
(Locked)
Introduction to user-acceptance testing (UAT)51s
-
(Locked)
What is user-acceptance testing?4m 11s
-
(Locked)
The business analyst's role in UAT3m 58s
-
(Locked)
Keeping UAT on track4m 2s
-
(Locked)
Types of tests3m 23s
-
(Locked)
QA testing3m 20s
-
(Locked)
Stress testing4m 28s
-
(Locked)
Test cases4m 43s
-
(Locked)
Go/no-go release decisions4m 39s
-
(Locked)
User training3m 31s
-
(Locked)
Change set development3m 20s
-
(Locked)
Package development3m 54s
-
(Locked)
Org development2m 29s
-
User-acceptance key terms not covered thus far3m 41s
-
(Locked)
User-acceptance practice question walkthrough4m 51s
-
(Locked)
What’s included
- Practice while you learn 1 exercise file
- Learn on the go Access on tablet and phone
Similar courses
Download courses
Use your iOS or Android LinkedIn Learning app, and watch courses on your mobile device without an internet connection.