From the course: Problem-Solving Techniques
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Try the Kepner-Tregoe process
From the course: Problem-Solving Techniques
Try the Kepner-Tregoe process
- Back in the 1950s, Kepner and Tregoe came up with the Kepner-Tregoe Problem Solving Method, which is still in use today. It's a very comprehensive and mechanical process where you analyze the situation, define the problem and the causes, sometimes known as root cause analysis. Then you identify and evaluate possible solutions, select the best one, and then you consider possible risks with the solution that you've chosen. It's obviously brilliant and it was originally used by NASA and I'll come to some of the other parts of it later in this course, but generally, I think full-on Kepner-Tregoe is probably a bit over the top for most smaller problems that you or I might be working on. Like, why is my dog chewing my shoes when I'm out of the house? But one of the parts of Kepner-Tregoe which I use so much that it's actually become a joke in our house is, when does it happen and when doesn't it happen? When does…
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