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  4. Customer Service Management
Measuring the Value of Customer Service Preview

Measuring the Value of Customer Service

With Brad Cleveland Liked by 915 users
Duration: 1h 9m Skill level: Intermediate Released: 9/19/2019

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Course details

Understanding the value of customer service, and being able to measure that value, will empower you to demonstrate return on investment (ROI) for your organization. Learn how to quantify the value of customer service, then dive into methods that apply to your unique environment. This course is designed to provide a perspective on this multifaceted topic and equip you and your team to make decisions that are right for your customers and your organization.

Skills you’ll gain

Earn a sharable certificate

Share what you’ve learned, and be a standout professional in your desired industry with a certificate showcasing your knowledge gained from the course.

Sample certificate

Certificate of Completion

  • Showcase on your LinkedIn profile under “Licenses and Certificate” section

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  • Share as image online to demonstrate your skill

Meet the instructor

Learner reviews

4.7 out of 5

382 ratings
  • 5 star
    Current value: 288 75%
  • 4 star
    Current value: 76 20%
  • 3 star
    Current value: 14 4%
  • 2 star
    Current value: 3 <1%
  • 1 star
    Current value: 1 <1%
  • Akshay Kamble Akshay Kamble

    Akshay Kamble

    Jr. Insurance Manager bei Zalando SE | Governance & Risk | MBA von IUBH 🇩🇪 | MS von UEL 🇬🇧

    5/5 September 18, 2024
    I find this course highly relevant and insightful, especially as I work on my thesis related to customer lifetime value in retail banking. The concepts are clearly explained and directly applicable to real-world business scenarios. The content is structured in a way that’s easy to follow, and it offers practical strategies to improve customer relationships and measure their impact. I highly recommended for anyone interested in understanding the financial benefits of great customer service and the CLTV.
    Helpful · Report
  • Dharryl Umandal Dharryl Umandal

    Dharryl Umandal

    Associate

    5/5 June 20, 2024
    na
    Helpful · Report

Contents

What’s included

  • Practice while you learn 1 exercise file
  • Test your knowledge 4 quizzes
  • Learn on the go Access on tablet and phone

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