From the course: Mapping the Modern Web Design Process

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Create a feedback loop for issues and resolutions

Create a feedback loop for issues and resolutions

From the course: Mapping the Modern Web Design Process

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Create a feedback loop for issues and resolutions

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- When a new site is launched, it's important to have a feedback loop for issues and resolutions in place. There will always be issues that need to be addressed and many of these issues will be discovered by random end users visiting the site. During the first several months of the new site's life, the end user must be provided with an easy way to report issues, including sending screenshots so these can be triaged and dealt with appropriately. In many cases, the reported issues will not be actual issues but rather unfamiliarity with the new site but they should still be cataloged and addressed. It's essential to make the feedback process a feedback loop. A visitor reports an issue, the issue is triaged and addressed, and the visitor is provided with an answer. By keeping the visitor in the discussion, she will feel like her voice is being heard and she's not talking into a vacuum. And even if the issue reported is not…

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