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Learning Microsoft Dynamics for Customer Service Preview

Learning Microsoft Dynamics for Customer Service

With Dian Taylor Liked by 1,112 users
Duration: 1h 33m Skill level: Beginner Released: 2/10/2022

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Course details

If you’re looking for a more effective way to manage your customer base, why not try Microsoft Dynamics 365 Customer Service? The Dynamics 365 Customer Service suite offers you a host of easy-to-use tools to improve collaboration with your customers, resolve key issues, and provide exceptional support to your customer base in a more meaningful, iterative way.

Join instructor Dian Taylor and discover the full benefits of the suite, from the basics of setup to data recording and analytics. Learn how to manage customer cases, including how to create, view, and edit cases, curate knowledge base articles, and integrate your work with other parts of Dynamics 365, such as Sales. Get tips on case management, service-level agreements and entitlements, queue administration, and related apps, as you prime your skill set to continually improve customer satisfaction, retention, and more.

Skills you’ll gain

Earn a sharable certificate

Share what you’ve learned, and be a standout professional in your desired industry with a certificate showcasing your knowledge gained from the course.

Sample certificate

Certificate of Completion

  • Showcase on your LinkedIn profile under “Licenses and Certificate” section

  • Download or print out as PDF to share with others

  • Share as image online to demonstrate your skill

Meet the instructor

Learner reviews

4.7 out of 5

305 ratings
  • 5 star
    Current value: 241 79%
  • 4 star
    Current value: 44 14%
  • 3 star
    Current value: 17 6%
  • 2 star
    Current value: 1 <1%
  • 1 star
    Current value: 2 <1%
  • Karthik- Anbalagan Karthik- Anbalagan

    Karthik- Anbalagan

    Technical Specialist-Marine—Technical performance group @ Lloyd's Register / Project Management / Power BI Data Analysis / EX Marine…

    5/5 January 30, 2025
    good to start with usage with guidance
    Helpful · Report
  • Chukwudi Joseph Igwe Chukwudi Joseph Igwe

    Chukwudi Joseph Igwe

    𝐄𝐱𝐞𝐜𝐮𝐭𝐢𝐯𝐞 𝐀𝐬𝐬𝐢𝐬𝐭𝐚𝐧𝐭🔸️𝐌𝐞𝐧𝐭𝐨𝐫🔸️𝐓𝐞𝐚𝐦 𝐋𝐞𝐚𝐝𝐞𝐫🔸️𝐓𝐞𝐜𝐡🔸️ 𝐅𝐢𝐧𝐚𝐧𝐜𝐞

    5/5 May 31, 2024
    Yes, I would recommend the Learning Microsoft Dynamics for Customer Service to anyone to get the best training on customer relationship management.
    Helpful · Report
  • Jessie A. Jessie A.

    Jessie A.

    IKEA -Al Futtaim Group, UAE.

    5/5 March 11, 2024
    ok
    Helpful · Report

Contents

What’s included

  • Test your knowledge 6 quizzes
  • Learn on the go Access on tablet and phone

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