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IT Service Management Foundations: Change Management Preview

IT Service Management Foundations: Change Management

With Ernest Mueller Liked by 1,159 users
Duration: 1h 38m Skill level: Intermediate Released: 1/28/2021

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Course details

In IT, changes are the lifeblood of progress, but uncontrolled, dangerous, or unknown changes can cause chaos. In this course, instructor Ernest Mueller steps through how to create a change management process for your organization that enables high levels of performance and fulfills compliance requirements. Ernest explains how change management is differentiated from, and interacts with, the many other IT service management processes. He covers what ITIL, COBIT, and ISO 27000 have to say about change management. Next, he walks you through the steps, roles, and preparations that you need for a change management process and goes over the importance of testing and validating your changes. He presents a framework to use to bootstrap configuration management in a preexisting environment, then discusses how to manage change while preserving your ability to innovate. Ernest concludes with ways to learn even more on your own and put change management into practice.

Skills you’ll gain

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Sample certificate

Certificate of Completion

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Meet the instructor

Learner reviews

4.7 out of 5

701 ratings
  • 5 star
    Current value: 521 74%
  • 4 star
    Current value: 145 21%
  • 3 star
    Current value: 28 4%
  • 2 star
    Current value: 4 <1%
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  • Ulysses Budy Ulysses Budy

    Ulysses Budy

    I.T. Support Specialist | Technical Support | Systems Administration | ITSM | ITIL | Systems Analyst | Service Delivery | Manufacturing |

    5/5 May 8, 2025
    great
    Helpful · Report
  • Rocky Haggard Rocky Haggard

    Rocky Haggard

    Information Technology

    5/5 February 25, 2025
    I find the instructor very funny and love the analogies to fitness.
    Helpful · Report

Contents

What’s included

  • Practice while you learn 1 exercise file
  • Test your knowledge 3 quizzes
  • Learn on the go Access on tablet and phone

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