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How to Quickly Find the Root Cause of a Customer Issue Preview

How to Quickly Find the Root Cause of a Customer Issue

With Madecraft and Michael Dixon Liked by 95 users
Duration: 9m Skill level: General Released: 10/22/2024

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Course details

Being able to quickly find the root cause of a customer issue is essential for increasing customer retention and satisfaction, improving operational efficiency, and enhancing your organization's reputation. In this course, customer service leader Michael Dixon helps you unveil the core issues underlying customer problems. Upon completing this course, you'll be equipped with the skills you need to implement strategies to get to the bottom of customer concerns in a timely manner while still prioritizing customer care.

This course was created by Madecraft. We are pleased to host this training in our library.

Company logo for Madecraft; the letter M configured as part of a printing press

Skills you’ll gain

Earn a sharable certificate

Share what you’ve learned, and be a standout professional in your desired industry with a certificate showcasing your knowledge gained from the course.

Sample certificate

Certificate of Completion

  • Showcase on your LinkedIn profile under “Licenses and Certificate” section

  • Download or print out as PDF to share with others

  • Share as image online to demonstrate your skill

Meet the instructors

Learner reviews

4.7 out of 5

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Contents

What’s included

  • Learn on the go Access on tablet and phone

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