From the course: Enterprise Architecture Foundations
Join today to access over 24,400 courses taught by industry experts.
Integrating enterprise architecture with process: ITIL and ITSM
From the course: Enterprise Architecture Foundations
Integrating enterprise architecture with process: ITIL and ITSM
- Information technology is an enabler of just about every modern business process you can imagine. IT teams within an enterprise provide technology services to other groups and sometimes directly to customers. It's important to have a well-defined way to support users of your business systems. Information technology organizations within an enterprise provide a defined list of technology services to the rest of the enterprise. Services in this context can be just about anything you can imagine. Communication services like email, telephone, or video. Infrastructure services such as new servers, virtual machines, IP address reservations, and security services, including new accounts and account access to systems, just to name a few. The practice of IT service management or ITSM covers all the policies, processes, and procedures involved in the development, delivery, and improvement of IT services. There are several industry…
Download courses and learn on the go
Watch courses on your mobile device without an internet connection. Download courses using your iOS or Android LinkedIn Learning app.
