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Customer Service: Handling Abusive Customers Preview

Customer Service: Handling Abusive Customers

With David Brownlee Liked by 242 users
Duration: 40m Skill level: Beginner Released: 12/2/2024

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Course details

What is the best way to handle a customer who steps into dangerous territory? What strategies will help diffuse and refocus a bad interaction, and when is it appropriate to walk away? In this course, join customer service expert David Brownlee—the author of Rock Star Customer Service—as he shares real-life examples and actionable steps that can help you confidently handle abusive customers in a variety of contexts. By the end of this course, you'll be equipped with the skills you need to formulate an action plan and navigate difficult customer service interactions with poise and professionalism.

Skills you’ll gain

Earn a sharable certificate

Share what you’ve learned, and be a standout professional in your desired industry with a certificate showcasing your knowledge gained from the course.

Sample certificate

Certificate of Completion

  • Showcase on your LinkedIn profile under “Licenses and Certificate” section

  • Download or print out as PDF to share with others

  • Share as image online to demonstrate your skill

Meet the instructor

Learner reviews

4.8 out of 5

362 ratings
  • 5 star
    Current value: 295 81%
  • 4 star
    Current value: 53 15%
  • 3 star
    Current value: 12 3%
  • 2 star
    Current value: 1 <1%
  • 1 star
    Current value: 1 <1%
  • Kylie LaFleur Kylie LaFleur

    Kylie LaFleur

    Life and health agent and Student of Full Sail University, Grassroots Productional Arts LLC

    5/5 May 11, 2025
    My experience with the content was good. yes, i would recommend it to others.
    Helpful · Report
  • Pamela Nicholas Pamela Nicholas

    Pamela Nicholas

    E.Passport/IPC Applications Representative at Association of State & Provincial Psychology Boards (ASPPB)

    5/5 May 8, 2025
    Treat others as you would like to be treated.
    Helpful · Report
  • HARVEY DIEM HARVEY DIEM

    HARVEY DIEM

    Pharmacy at The Ohio State University Medical Center

    4/5 May 5, 2025
    yes i would
    Helpful · Report

Contents

What’s included

  • Learn on the go Access on tablet and phone

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