From the course: Customer Journey Mapping with Generative AI
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Analyze virtual calls with Fireflies for discovery sessions
From the course: Customer Journey Mapping with Generative AI
Analyze virtual calls with Fireflies for discovery sessions
- [Instructor] So now you've got a prospect that's aware, educated on a solution, and has been given information on how you benefit them, if you have VDRs, now is when the sales team will talk to your client and likely have a deeper discovery call, and then craft a proposal or even a full presentation. So with Fireflies, instead of spending hours on the phone with a client frantically taking notes, you can let Fireflies do its job. So it records the call and it also transcribes it. So you can actually go back and listen to different areas of the call. Fix the transcription if need be, and it actually does note summaries as well. What's very cool about this is it follows you wherever you go. If you give it access to your calendar, for example, it'll follow you to each Zoom call or each Teams call, each Google Meet call that you have. So not only do you get the full transcription of each meeting, you actually get a summary as well. So what was covered in the meeting? And you can start…
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