From the course: Creating a Culture of Continuous Improvement
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Determining what you want to improve
From the course: Creating a Culture of Continuous Improvement
Determining what you want to improve
- Now to get into the fun stuff. What do you want or need to improve? For some organizations, they'll elect to focus on improving the bottom line, which could mean reducing costs or increasing revenues. For others, they may want to focus on improving their social standing or perception in the market around topics such as environmental sustainability or diversity and inclusion. Still, more will focus on taking a more customer-centric view and making things easier for their customers to do business with them. The reality is, when we're talking about the what, the opportunities are seemingly endless. So, what should you do, fix process, performance, learning, competitive advantage, more innovation, less, employee satisfaction and retention? Are you ready for the right answer? Well, prepare to have your minds blown, because the answer is, well, all of it. In cultures of continuous improvement, there's always…
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