From the course: Creating a Culture of Continuous Improvement

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Building trust for continuous improvement

Building trust for continuous improvement

- One bad apple can spoil the whole bushel, just as one selfish person can create a toxic workplace. The answer to this is trust. Establishing trust is all about backing up your words with actions, about doing and saying the same things with a consistent message. That's how you earn the trust of every person in your organization. In the video on modeling behaviors, we talked about being supportive, focusing on outcomes, gathering perspectives and just generally practicing good behavior in all aspects of the organization. The way you build trust is to do those things every day forever. Building trust with your team, leaders and those outside your immediate span of control, takes effort. It's easy to say you support innovation and experimenting with new approaches, but what do you say, how do you act when things don't go as planned when there's a mess to clean up because someone tried to innovate and then the…

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