From the course: Building and Mapping User Stories
Mapping the customers' journey with user stories
From the course: Building and Mapping User Stories
Mapping the customers' journey with user stories
- [Joyce] Delivering a product that offers the right user experience is crucial to its success. But to do it right, not only do you need to plan accordingly, yes, but you need to map the customer's journey. My name is Joyce Onore. I am a certified Scrum master. In this course, we'll talk about user story mapping, its pros and cons, and how to use it for product planning. You'll be prepared to deliver amazing user-centric products that grant you success for your customers and stakeholders. Trust me, even when you don't have a fancy tool to develop your user story map, you can make it happen just by using a simple Google Sheet. You just need to understand the concept and tailor it to your project team. So let's get started.
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