From the course: Azure AI Fundamentals (AI-900) Cert Prep: 1 Conversational AI on Azure

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Identify common use cases and workloads for conversational AI

Identify common use cases and workloads for conversational AI - Azure Tutorial

From the course: Azure AI Fundamentals (AI-900) Cert Prep: 1 Conversational AI on Azure

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Identify common use cases and workloads for conversational AI

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- [Instructor] So what are the common use cases for conversational AI and chatbots? Conversational AI solutions can be deployed in multiple use cases. Some common workloads for conversational AI include informational chatbots, customer service agents, and IT support chatbots. Informational chatbots can be used to quickly fetch data on a specific topic. For example, letting employees know which form to use for an expense report. Customer service is another area. Chatbots can be used in call centers to answer customer queries or complaints. Chatbots can also be deployed in IT support departments. This can help augment human capacity and handle requests, such as password resets. Informational chatbots can be used to answer common questions and return concise information on a specific topic. For example, a council or state department can deploy conversational AI solutions that lets citizens ask when a specific service or…

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