Rachel Wright

Rachel Wright

Sterling, Virginia, United States
15K followers 500+ connections

About

Certified Jira Administrator + Prioritization Specialist + Software Developer + Atlassian…

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Articles by Rachel

  • Building Your Jira Code, Snippet, and Example Library

    Why do end users fear JQL? Too many of my clients exclusively depend on email notifications to find Jira issues. Time…

    3 Comments
  • How to Extend your Jira Administrator Certification

    In my previous How to Study for Jira Administrator Certification article I shared my tips for preparing for and taking…

    1 Comment
  • Initial JIRA Set Up Decisions

    You’ve decided to adopt JIRA. Congratulations! Use this 35 question planning checklist to help you make initial…

    6 Comments
  • Help for JIRA Administrators

    Calling all JIRA Administrators! Now there’s help for managing your application! The JIRA Strategy Admin Workbook is…

  • Atlassian Summit Survival Guide

    The grand Atlassian event of the year is approaching! 2017 is a lucky year with one event in Barcelona in May and one…

    5 Comments
  • How to Get your Boss to Send you to the Atlassian Summit User Conference

    Summit is the grand Atlassian event of the year. With the palpable enthusiasm of the employees, the knowledge of the…

    3 Comments
  • How to Study for JIRA Administrator Certification

    Back in early 2016, Atlassian launched a certification for Jira administrators. I was ecstatic to participate in the…

    28 Comments

Experience

Education

  • Radford University Graphic

    Radford University

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    ● Sponsor, Radford University Internship Program (2006)
    ● Alumni Speaker (2006 and 2007)
    ● Student Instructor - Computer Science Department
    ● Student Instructor - New Student Programs
    ● Executive Director - Internet Magazine
    ● Chairperson and Technology Manager - Student Media Committee
    ● Technician - Network Help Desk
    ● Athlete - Springboard Diving Team

Licenses & Certifications

Volunteer Experience

  • Atlassian Graphic

    Community Leader

    Atlassian

    - Present 11 years 10 months

    Science and Technology

    Community Leader (Mar 2017 - Present)
    A top contributor and influencer in the Atlassian online community. Assisted with beta testing the platform, contributed articles, and answered user questions. Community Leaders represent a small, elite group of the community, and are extended members of the Atlassian family.

    Featured Presenter at Atlassian Summit (Sept 2017 & Apr 2019)
    Presented "Upgrades and Admin at Scale: How to Become a JIRA Admin Champion" and "Rachel Wright's Summit…

    Community Leader (Mar 2017 - Present)
    A top contributor and influencer in the Atlassian online community. Assisted with beta testing the platform, contributed articles, and answered user questions. Community Leaders represent a small, elite group of the community, and are extended members of the Atlassian family.

    Featured Presenter at Atlassian Summit (Sept 2017 & Apr 2019)
    Presented "Upgrades and Admin at Scale: How to Become a JIRA Admin Champion" and "Rachel Wright's Summit Survival Guide" at Summit, Atlassian's grand event of the year. 

    Consultant (Nov 2015 - Mar 2017)
    Helped the Atlassian Community Team strengthen the community events program by building a CRM in Jira and consolidating city and leader data from multiple sources.  I created a new leader setup checklist, improved their Jira Service Desk request forms, and served as a mentor and resource for other leaders.

    User Group Leader (Oct 2013 - Nov 2015)
    Formed, lead, and grew the Northern Virginia Atlassian User Group to 288 members. Planned networking events for newbies and veterans to “talk shop” about Jira, Confluence, agile, software development, and other Atlassian products. Delivered original presentations and secured local and international guest speakers.

Publications

  • The Ultimate Guide to Jira Migrations: How to migrate from Jira Server to Data Center or Cloud

    Version 1 (March 2021) and version 2 (April 2022)

    Rachel Wright teamed up with Atlassian Solution Partner Botron Atlassian Apps to create this 180 page master resource to answer all your migration questions and provide a comprehensive plan to follow.

    See publication
  • Jira Strategy Admin Workbook: Templates for the application administrator to set up, clean up, and maintain Jira

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    The Jira Strategy Admin Workbook will save you time, money and frustration. This book is different – it’s not documentation. It’s recommendations from years of cleaning up horrible Jira configurations!

    The book is not version specific!

    This workbook contains:
    • 152 recommendations to help you set up, clean up, and maintain Jira,
    • 50 worksheets, plus additional templates, code snippets, and wording samples to help you establish and streamline vital processes,
    • 33 real…

    The Jira Strategy Admin Workbook will save you time, money and frustration. This book is different – it’s not documentation. It’s recommendations from years of cleaning up horrible Jira configurations!

    The book is not version specific!

    This workbook contains:
    • 152 recommendations to help you set up, clean up, and maintain Jira,
    • 50 worksheets, plus additional templates, code snippets, and wording samples to help you establish and streamline vital processes,
    • 33 real examples of problems to avoid,
    • best practices and dos and don’ts for each administrative area,
    • the top 10 mistakes I made as an administrator, and
    • content not available anywhere else.

    This workbook shows you:
    • actions for a well-planned implementation,
    • simple ways to streamline administration,
    • how to audit and clean up the application,
    • ways to maintain and extend Jira,
    • how to create repeatable procedures, and
    • how to stay out of the “Jira swamp”.

    Who This Book Is For
    If you're a new Administrator, or your company is just getting started with Jira, this book will show you what actions to take up front, so you can have a well-planned and easy to maintain tool. If your company has been using Jira for a while, this book will show you simple ways to streamline your instance and make daily work more manageable.

    See publication
  • Jira策略管理实战手册

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    Jira 策略管理实战手册将为您节省时间、金钱、避免不必要的错误配置引发的挫折感。这本书与众不同 - 它不仅仅是一份手册。

    书里的内容都来自于多年来清理可怕的Jira配置的经验!

    此实战手册包含:
    • 152条建议- 帮助您设置、清理和维护Jira,
    • 50个工作表,以及其他相关模板、代码片段和示例- 帮助您建立和简化主要工作流
    • 33个需避免的反面真实案例,
    • 每个管理区域的最佳实践和注意事项,
    • 我作为管理员犯下的十大错误,以及
    • 其他地方无法提供的内容。

    此实战手册向您展现:
    • 精心策划并得以实施的行动项,
    • 工作流管理的简单方法,
    • 如何审计及清理应用程序,
    • 维护和扩展Jira的方法,
    • 如何创建可重复的流程,以
    • 如何远离“Jira沼泽”。

    See publication

Honors & Awards

  • Winner, 2018 Atlassian Community Content Awards

    Atlassian

    Recipient of the "Talk of the town" (most commented on) award for those who go above and beyond to build and support the Atlassian Community

  • Winner, "One of Us" Atlassian Community Award

    Atlassian

    This award recognizes a Community advocate who brings a level of positive engagement to the user group community. They consistently find ways to stay engaged in their local communities, the AUG program and with the Community team.

    Rachel Wright joined our Northern Virginia user group 4 years ago and since then, she has gone on to mentor new leaders, author the JIRA Strategy Admin Workbook, and she is literally an extension of our team. She often creates necessary Confluence pages…

    This award recognizes a Community advocate who brings a level of positive engagement to the user group community. They consistently find ways to stay engaged in their local communities, the AUG program and with the Community team.

    Rachel Wright joined our Northern Virginia user group 4 years ago and since then, she has gone on to mentor new leaders, author the JIRA Strategy Admin Workbook, and she is literally an extension of our team. She often creates necessary Confluence pages without us asking (including the Summit Europe travel guide!), is always happy to help us configure our user group leader JIRA instance, and welcomes each new leader warmly.

    She's been on an RV road trip since May 2015, finding time to help our South Florida user group kick off their first two events this past year and is looking forward to visiting our Austin user group later this year. She has spent more than 50 hours in the online Community, offering feedback and helping our users! She really is one of us.

  • Winner, "Community Champion" Atlassian User Group Leader Award

    Atlassian

    Recipient of the Atlassian User Group Leader "MVP" award.

  • Winner, Atlassian User Group "Founder's" Award

    Atlassian

    Recipient of the user group "MVP" award.

  • Winner, "Play, as a Team" Atlassian User Group Leader Award

    Atlassian

    Recipient of the peer-voted "MVP" award.

  • Winner, Atlassian Summit Registration Competition

    Atlassian

    Facilitated over 40 user group conference registrations.

  • Finalist, Technology Small Business of the Year

    Loudoun Chamber of Commerce

  • Finalist, Technology Small Business of the Year

    Loudoun Chamber of Commerce

  • Finalist, Technology Small Business of the Year

    Loudoun Chamber of Commerce

  • Winner, Business Plan Contest

    Fairfax Community Business Partnership

  • 2nd Place, Web Development - Fall Multimedia Festival

    Radford University

  • 1st Place, Web Development - Spring Multimedia Festival

    Radford University

  • 2nd Place, Web Development - The Best of Collegiate Design

    College Media Advisers National Competition

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